lorenzoadventures.com Return and Refund Policy:
Welcome to lorenzoadventures.com! We want to ensure your complete satisfaction with your outdoor and travel gear purchase. Please take a moment to review our Return and Refund Policy below.
Return Process:
To initiate a return, please contact us by emailing within 30 days of receiving your order. In your email, kindly provide your order number and the reason for the return. Our dedicated customer service team will guide you through the process.
Return Shipping:
Customers are responsible for return shipping costs unless otherwise agreed upon with our team. We recommend using a trackable shipping service to ensure your return reaches us safely. Please retain the tracking information for your records.
Refund Eligibility:
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Once we receive your return, our team will inspect the item and notify you of the approval or rejection of your refund.
Refund Process:
If your refund is approved, it will be processed to your original method of payment within 7-10 business days. Please note that the timing of the refund posting to your account may vary depending on your financial institution.
Exchanges:
If you wish to exchange an item for a different size or color, please indicate this in your return request email. Our team will assist you in processing the exchange promptly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Contact Us:
If you have any questions or need further assistance regarding returns or refunds, please reach out to us. Our team is here to help you have a seamless shopping experience.
Thank you for choosing lorenzoadventures.com for your outdoor and travel needs. We appreciate your trust in us and look forward to serving you!